Privacy Statement

This document explains you the data processing we do with your data. It explains who we are, which data we are working on, the reasons for their processing and your rights.

Responsible data controller

Data processing overview

Provisioning and use of the website

We automatically process the data that is collected when you access the site in order to deliver the pages to you and to ensure the operation of the website. A hosting provider acts as data processor for us. The resulting data is deleted after 7 days. In the context of the use of the website, generally no data directly attributable to you is processed, but only pseudonyms such as the IP address.
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Cookies

We only use cookies to the extent that this is absolutely necessary for the complete provision of the service, e.g. to save the preferences you have specified. You can delete cookies at any time using the appropriate function of your browser; in this case your settings on this page will be lost, but you can still use the website without any restrictions.
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including instructions for common browsers

No analytics and advertising

We do not use any analytics services or advertising. This helps us to provide the site while reducing the necessity to process data.

Support requests & contact by email or contact form

If you use the contact form or send us an email, we will process the data you provide in order to answer your current and future enquiries effectively and efficiently. We also store the communication within the legal retention periods. You must provide your email address as well as your request and we recommend that you provide your name, all other data is optional.
We use anonymised versions of enquiries in a knowledge database to be able to answer support enquiries faster and better.
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on support requests

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on written contact

Contact by phone

If you contact us by telephone, we will process the data you provide in order to process your request. If necessary, we will prepare a note, which we will archive in accordance with the legal retention requirements.
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Your rights

You can assert the following rights against us at any time with regard to our data processing:

• information about your data stored with us and its processing,
• objection against the processing of your data by us,
• deletion of your data stored with us,
• limitation of data processing and the
• correcting incorrect personal data.

Insofar we process your data based on consent, you can revoke this consent at any time with effect for the future.

Insofar we process your data on the basis of your consent or a contract with you, you have the right to data transferability, i.e. the provision of the relevant data in machine-readable form.

The details of your rights are set out by applicable law.

You may at any time submit a complaint to a supervisory authority, e.g. the relevant supervisory authority of the federal state of your residence or to the authority responsible for us as the responsible body. For us is responsible:
The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg, PO Box 10 29 32, 70025 Stuttgart
Phone: 07 11/61 55 41-0, Fax: 07 11/61 55 41-15
Email: poststelle@lfdi.bwl.de.

You are also welcome to contact us for direct clarification of any questions and discussion points.

Details on data processing

Data processing when using the website

Purpose

We process data on your requests in order to be able to deliver the pages you have requested. In order to be able to check the system stability and to be able to carry out further analyses in case of attacks, we store this data in an access log.

We do not draw conclusions about persons (we reserve the right to do so only in the case of targeted attacks on our server to the necessary extent).

Legal basis

Data processing is carried out in our legitimate interest, which lies in the provision of a functional and stable website via a technically secure system.

Data

We process the following data, which your browser automatically provides us with:

• your IP address (and possibly the name in the DNS system belonging to the IP address),
• the URL of the call,
• often the source of the call (so-called "referrer"), i.e. the embedding or previous page, and
• often the browser type, browser version and the operating system used (you can usually disable this transmission in the browser or exchange it for other information).

Our system also processes other data created by us in this context:

• Time of the retrieval,
• size of the content retrieved and
• status of the confirmation.

Storage duration

The data will be deleted as soon as they are no longer required for the purpose of collection. The log is kept for 7 days and then deleted.

Recipient

The server operation is carried out by a technical service provider. This is our order processor and can come into contact with the data.

Necessary information

You are under no contractual or legal obligation to provide the data. In the event of a request, you do not have to provide any data at all; instead, these data are processed automatically by the system. Without the above-mentioned data, the delivery of the website is technically impossible.

Cookies

Purpose

We use cookies in order to be able to transfer data between the individual page views, as otherwise each view would be completely independent of the previous ones. This serves in particular to provide technically necessary information.

Cookies are small text files that may contain personal data, but often contain only purely technical information. They are created when the website requests your browser to hold certain information as a cookie. The next time you visit the same website, the browser transmits this information so that the server can take it into account when delivering the website.

Storage duration, cookies used and their specific purpose:

The following cookies may be used:

Cookie name	Content	Purpose	Storage duration
wm-pref	Session ID	user preferences / language selection	approx. 30 min

Please note that cookies are only set if they are necessary. This means that only some of these cookies may be set for you.

Legal basis

We process the data in cookies, insofar as they are necessary for the operation of the website and its offers, on the basis of our legitimate interest in operating a website with extended functionalities.

Deletion

Our site instructs your browser to automatically delete cookies after the above-mentioned storage period has expired. You can delete cookies independently of this at any time in your browser by yourself. This is possible for individual cookies as well as for all cookies together. You can also block cookies for the future. How you do this depends on the specific program you are using. Here you will find the corresponding explanations for some common browsers:

• Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Microsoft Edge: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies
• Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Recipient

We only use cookies that are directly related to our website. Only the service providers necessary for the operation of the website may have access to them (see explanations in the section on the website).

Necessary information

You do not have to provide any of the information stored in the cookies, nor is there any legal or contractual obligation to do so. If you make a certain selection or input that is required beyond the call of the individual concrete page, this information is stored in a cookie.

If you block cookies altogether, certain functional restrictions on the website may occur (it is no longer possible to log in and save preferences such as language). This is due to the fact that cookies are technically necessary for the provision of the service.

Support requests

Purpose

If you contact us with support requests, we will process your data to identify the cause of the problem you describe and remedy it. We also make anonymous copies of the requests to build up a knowledge base that makes subsequent problem resolution faster and more reliable.

Legal basis

The processing of your data is based on our legitimate interest, which consists in the efficient answering of enquiries and in the development of a knowledge database, as well as for the fulfilment of legal storage obligations.

Data

You provide us with the following data for your inquiry:

• your name
• your contact details (e.g. email address)
• description of the problem that occurs when you use our solutions

We kindly ask you not to include any personal or confidential information in the inquiry itself, unless it is absolutely necessary to answer the question.

We also collect data automatically:

• time of your request

Storage duration

The data is stored for up to one year after the last answer/support activity for the respective inquiry, in order to be able to answer your follow-up questions in relation to the problem quickly and effectively. We store the anonymous entries in the knowledge database as long as these entries are relevant. If and for as long as necessary, we then store the data for the purpose of complying with statutory retention obligations.

Recipient

The data is processed via our hoster, which acts as a data processor. It is possible that we work together with development service providers for development and bug fixing. These would then act as necessary data processors for us and only receive the relevant data necessary to complete your request. Otherwise, these data will only be processed by us and persons working for us.

Necessary information

You must provide us with information about the relevant problem, otherwise we will not be able to take steps to correct it. We also need your contact details for our reply. Please provide your name so that we can contact you by name (this is not mandatory). However, none of the information is required by law or contract.

The automatically collected information is necessary for the implementation of our support process, at least temporarily, but you are not required to provide any of it.

Written contact

Purpose

If you contact us, we will process your data in order to fulfil your request.

Legal basis

The processing is carried out in order to protect our legitimate interest, which lies in the proper response to inquiries, or for the purpose of contract initiation or fulfillment (if the communication takes place in the context of a contract). Furthermore, data is stored for the fulfilment of legal obligations.

Data

You provide us with the following data for your inquiry:

• your name
• your contact details (e.g. email address)
• description of the problem that occurs when you use our solutions

We also collect data automatically:

• time of your request

Storage duration

We store your message in order to be able to answer the inquiry as well as any follow-up questions as long as this is necessary for the completion. In addition, we store the enquiries if and as long as this is necessary to comply with the statutory retention obligations.

Recipient

Inquiries via e-mail and contact form are routed through the systems of our hoster, which acts as a data processor for us. As far as we work together with service providers for certain topics, we can forward your request to a service provider for answering. Otherwise we do not share your request with third parties.

Necessary information

The provision of contact data and communication content is not required by contract or by law. However, it is necessary so that we can send you our reply. Further details are voluntary.

Contact by phone

Purpose

If you contact us, we will process your data in order to fulfil your request.

Legal basis

The processing is carried out in order to protect our legitimate interest, which lies in the proper response to inquiries, or for the purpose of contract initiation or fulfillment (if the communication takes place in the context of a contract). Where required by law, we store notes of the conversations in order to fulfil these requirements.

Data

You provide us with the following data for your inquiry:

• your inquiry
• your contact details (e.g. telephone number or address)

We also raise on our part:

• time of your inquiry

Storage duration

As far as it is expedient to process your enquiry or necessary for the fulfilment of our obligations or the proper organisation, we make notes which we keep as long as necessary to answer your enquiry and any follow-up questions. In addition, we store these notes if and as long as this is necessary to comply with the statutory retention obligations.

Recipient

As far as we work together with service providers for certain topics, we can forward your request to a service provider for answering. Otherwise we will not share your inquiry with third parties.

Necessary information

The provision of contact data and communication content is not required by contract or by law. However, it is necessary so that we can send you our reply. Further details are voluntary.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods. For the website you can recognize this in most browsers by the lock symbol in the address line.

Amendment of the privacy policy

We will adapt this data protection declaration if there are any new developments, for example if we offer new services or significantly adapt data processing procedures. The data protection declaration at the time of use of the service applies.